Service standard results for 2016 to 2017 fiscal year
|2016 to 2017|
|#||Service interaction||Service standard||Target (%)||AAROM||AFS||AFSAR||AICFI||PICFI|
|SS1||Acknowledgement||Acknowledge receipt of proposal or application within 7 calendar days.||95%||93%||97%||100%||100%||97%|
|SS2||Assessment of application and decision||Assess proposed workplan and provide a funding decision within 30 calendar days of receipt of a fully completed application.||95%||96%||86%||84%||97%||93%|
|SS3||Department signature (ratification date)||Sign and return the Contribution Agreement within 15 calendar days of receipt of the Recipient signed Contribution Agreement.||95%||100%||100%||100%||100%||100%|
|SS4||Requisition of payments (including initial payments) associated with reports||Authorize payment (or communicate additional requirements to recipient) within 25 calendar days of receiving complete reports, which have the required supporting documentation.||95%||95%||89%||100%||95%||92%|
Note: Regional and operational variations in program delivery yielded slight differences in the measurement of individual service interactions; however, the results reported fairly represent the standard achieved to date. We will continue to refine our reporting system to ensure that results are tracked consistently across programs and regions.
Recreational Fisheries Conservation Program
|Actions||Service standard # days||Target (%)||% of standard met|
|Acknowledge receipt of application||5||90%||97%|
|Notification - Application status||13||90%||98%|
|Draft Contribution Agreement sent to applicant||25||90%||85%|
|Contribution Agreement signed||7||90%||86%|
Please note that the variance in the 2016 to 2017 results with respect to payment requisition, compared to previous years, is a consequence of delays in processing Recreational Fisheries Conservation Partnerships Program reports. These delays were due to the timing of project approvals, and the receipt of final reports. We will continue to work with recipients as well as refine our reporting system to help improve the service standard.
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