Licensing Services
Service standards
Online renewal of commercial licence document
- All Online Commercial Licence Renewal Services (Licence renewal and Fisher/vessel registration) are handled within 5 business days, once all required documentation and fees have been received and there are no outstanding issues.
Online additional commercial licence services
- All Online Commercial Licence Services are handled within 30 business days once all required documentation and fees have been received and there are no outstanding issues (i.e.: issuance of new commercial licences; new fisher/vessel registrations; issuance of transfer permits etc.).
- All vessel transfers are handled within 10 business days, once all required documentation and fees have been received and there are no outstanding issues.
Licensing accessibility and support
- Access to National Online Licensing System is available 24 hours a day, seven days per week.*
- Toll-Free Telephone: 1-877-535-7307. Telephone support is available Monday to Friday (excluding holidays) from 07:00 to 17:00 Eastern Time. Alberta and British Columbia: support is available until 19:00 Eastern Time. For email support, please use the following address: fishing-peche@dfo-mpo.gc.ca.
Online recreational licence issuance in Atlantic Canada
- Processing applications for the renewal of recreational licences (Atlantic) within 5 business days, once all required documentation and fees have been received and there are no outstanding issues.
- Processing applications for new recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues.
Offline services currently delivered by the Regional Licensing Programs
- All licensing requests that are handled outside the National Online Licensing System are handled within 30 business days.
Performance targets
For Online Additional Commercial Licence Services and Offline Services currently delivered by the Regional Licensing Programs, the target for achieving the corresponding standard is set at 75 percent of the time.
For Online Renewal of Commercial Licence Documents, Online Recreational Licence Issuance in Atlantic Canada and Accessibility to the National Online Licensing System and Telephone Support, the target for achieving the corresponding standard will be 98 percent of the time (outside regular scheduled systems maintenance); the target for achieving the email support standard will be set at 80 percent of the time.
Performance results
National Online Licensing Services
| Standards | Target | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Online Renewal of Commercial Licence Document | ||||
| All Online Commercial Licence Renewal Services are handled within 5 business days, once all required documentation and fees have been received and there are no outstanding issues. | 98% | 99% | 99% | 99% |
| Online Additional Commercial Licence Services | ||||
| All Online Commercial Licence Services are handled within 30 business days once all required documentation and fees have been received and there are no outstanding issues. (i.e.: issuance of new commercial licences; new fisher/vessel registrations; issuance of transfer permits etc.) | 75% | 99% | 99% | 99% |
| All vessel transfers are handled within 10 business days, once all required documentation and fees have been received and there are no outstanding issues | 75% | 99% | 99% | 99% |
| Licensing Accessibility and Support | ||||
| Access to National Online Licensing System is available 24 hours a day, seven days per week.* | 98% | 99% | 99% | 99% |
| Telephone support is available Monday to Friday (excluding holidays) from 07:00 to 17:00 Eastern Time. Alberta and British Columbia: support is available until 19:00 Eastern Time. | 98% | 99% | 99% | 99% |
| Provide email support, responding to emails within 5 business days. | 80% | 99% | 99% | 99% |
| Online Recreational Licence Issuance in Atlantic Canada | ||||
| Processing applications for the renewal of recreational licences (Atlantic) within 5 business day, once all required documentation and fees have been received and there are no outstanding issues. | 98% | 99% | 99% | 99% |
| Processing applications for new recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues. | 98% | 99% | 99% | 99% |
| Offline Services currently delivered by the Regional Licensing Programs | ||||
| All licensing requests that are handled outside the National Online Licensing System are handled within 30 business days | 75% | 99% | 99% | 99% |
*These services are maintained by Shared Services Canada.
Offline Licensing Services
The Offline Licensing Services for the 2021-2022 fiscal year were as follows:
- Vessel Transfers
- Request Licence/Vessel Combination (attaching a particular vessel to a specified licence)
- New Fisher Registration
- Application for bait licences
- Application for recreational licence (Atlantic)
- Application for open or unlimited entry commercial licences
- New Vessel Registration
- Requests for Substitute or Designated operator
- Request for Assessment as New Entrant
- Request Partnership Arrangement
- Request Buddy-up Arrangement (temporary or permanent)
- Request to Relinquish/Re-issue (transfer) a Licence (party and vessel based)
- Request to Combine Licences (in Quebec and Pacific)
- Apply for a Transport Permit
- Request for Stacking
- Bilingual telephone support from 07:00 to 20:00 Monday to Friday.
All service standards listed above were provided during regular business hours (08:30 to 16:30 local time) for the 2021-2022 fiscal year.
Applying for Online Services delivered through the National Online Licensing System (NOLS) and Recreational Licences
The renewal, payment of fees and electronic issuance of licence documents are managed through the web-based, National Online Licensing System, which is available 24 hours a day, 7 days a week at: https://fishing-peche.dfo-mpo.gc.ca/.
Program details are available at: http://www.dfo-mpo.gc.ca/fm-gp/sdc-cps/licence-permis-eng.htm.
Telephone support is available toll-free at 1-877-535-7307, Monday to Friday (excluding holidays) from 07:00 to 17:00 Eastern Time. Alberta and British Columbia: support is available until 19:00 Eastern Time. Support through email can be accessed through https://fishing-peche.dfo-mpo.gc.ca/.
Applying for offline services delivered through Regional Licensing Centers
The application and request for new licensing services, as well as requests for changes to existing licensing arrangements and vessels is managed through the regional licensing centers. Contact information is listed below.
Central and Arctic Region
Telephone: 867-979-8005
Fax: 867-979-8039
E-mail: XCNA-NT-NUpermit@dfo-mpo.gc.ca
Address: P.O. Box 358, Iqaluit, NU X0A 0H0
Gulf Region
Toll Free: 1-855-634-2355
Fax: 506-851-6705
E-mail: GulfInfoGolfe@dfo-mpo.gc.ca
Address: P.O. Box 5030, Moncton, NB E1C 9B6
Maritimes Region
Telephone: 902-426-9966
Fax: 902-426-5010
E-mail: Licence.maritimes.permis@dfo-mpo.gc.ca
Address: P.O. Box 1035, Dartmouth, NS B2Y 4T3
Newfoundland and Labrador Region
Toll-free: 1-855-852-8319
E-mail: NL-TNLicensing@dfo-mpo.gc.ca
Pacific Region
Telephone: 1-877535-7307 (Request Pacific Region)
Fax: 604-666-5855
E-mail: fishing-peche@dfo-mpo.gc.ca
Quebec Region
Secteur Côte-Nord
Toll-free: 1-800-463-1729
Telephone: 418-962-6314
Fax: 418-962-1044
E-mail: GR-RM-CN@dfo-mpo.gc.ca
Address: 701, boulevard Laure, bureau 203 Sept-Îles, QC G4R 1X8
Secteur Gaspésie–Bas-Saint-Laurent
Toll-free: 1-877-898-5559
Telephone: 418-368-5559
Fax: 418-368-4349
E-mail: GR-RM-Gaspe@dfo-mpo.gc.ca
Address: 120, rue de la Reine, Gaspé, QC G4X 2R2
Secteur Îles-de-la-Madeleine
Telephone: 418-986-2095
Fax: 418-986-5353
E-mail: GR-RM-Iles@dfo-mpo.gc.ca
Address: 235, chemin Principal, porte 206, Cap-aux-Meules, QC G4T 1R7
Service feedback:
Toll Free In North America: 1-877-535-7307
Email: fishing-peche@dfo-mpo.gc.ca
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