Technology services

Electronic devices

Please find below information on the Information Technology (IT) Devices available at Fisheries and Oceans Canada. A service technician will be available to set up and assist in your familiarization to these devices as necessary, once you have selected the device of your choice.

Smart phone models:

• iPhone Max XS
  Screen size: 6.5 inches screen
  Rear camera resolution: 12 MP Rear Camera
  Storage capacity: 64 GB
• Samsung Galaxy S9
  Screen size: 5.8 inches screen
  Front camera resolution: 8 MP Front Camera
  Rear camera resolution: 12 MP Rear Camera
  Storage Capacity: 64GB

Tablet model:

• Microsoft Surface Pro 6
  12.3” display.
  CPU: 8th Gen Intel Core I5 processor
  RAM: 8GB
  Hard drive: 256 GB SSD

Laptop models:

• HP EliteBook 840 G5
  14” display.
  CPU: 8th Gen Intel Core I5 processor
  Ram: 8GB
  Hard drive: 500GB

Account management

Account requests are usually submitted by the Office Manager (Sylvia Gagne). All account requests have to be submitted via the Network Access Request Form.

The network account creation usually takes a few days to process, so we recommend submitting the request at least 5 business days in advance whenever possible.

Service Desk VIP Service

The Service Desk is dedicated to help you have the best IT Experience during your time with DFO. Thus, the Service Desk VIP Service can be reached by contacting the Office Manager or the Receptionist at the Minister’s Office who will contact the VIP technician. They will create a ticket in the system and escalate the request to have someone come over to take a look at any issue you are having as soon as possible.