User training manual

Table of Contents

• Introduction
• 1. Accessing the System
  • 1.1 Getting Started
    • 1.1.1 Computer with Internet Access
    • 1.1.2 E-Mail Address
    • 1.1.3 Access to a Printer
    • 1.1.4 Internet Browser Software
  • 1.2 Log In
  • 1.3 Ways of Logging in
    • 1.3.1 Sign-In Partner Log In
    • 1.3.2 GCKey
  • 1.4 Getting Your GCKey
    • 1.4.1 Registration Information
  • 1.5 Log In with GCKey
    • 1.5.1 GCKey Welcome screen
  • 1.6 First Time Log In
    • 1.6.1 Your DFO Passcode
    • 1.6.2 Self-Registration - Registering an Online Profile with the Department
  • 1.7 Return Log In
  • 1.8 System Log Out
• 2. Getting Familiar with the System
  • 2.1 Navigating the System
  • 2.2 Notifications
    • 2.2.1 Reading a Notification
    • 2.2.2 Saving a Notification
  • 2.3 Profile
    • 2.3.1 Personal Information
    • 2.3.2 Representatives
    • 2.3.3 Organizations
  • 2.4 Licensing
    • 2.4.1 Licences
    • 2.4.2 Vessels
    • 2.4.3 Print Documents
  • 2.5 Requests
    • 2.5.1 Submit Request
    • 2.5.2 Request Status
    • 2.5.3 Request Details
  • 2.6 Payments
    • 2.6.1 Pay Fees
    • 2.6.2 Credit Allocation
    • 2.6.3 Payment History
• 3. Representatives
  • 3.1 Appointing a Representative
    • 3.1.1 Removing a Representative
  • 3.2 Becoming a Representative
    • 3.2.1 Getting your Delegation Code
    • 3.2.2 Self-Registration - Registering an Online Profile with the Department
  • 3.3 Using the System as a Representative
    • 3.3.1 Completing Profile Functions as a Representative
    • 3.3.2 Completing Financial Functions as a Representative
    • 3.3.3 Completing Operational Functions as a Representative
• 4. Organizations
  • 4.1 Using the System on behalf of an Organization
  • 4.2 Updating your Organizations
  • 4.3 Registering a New Organization
    • 4.3.1 Getting your Organization Authorization Code
  • 4.4 Assigning an Authorized Individual to an Organization
    • 4.4.1 Getting a Public Identifier
    • 4.4.2 Registering an Online Profile with the Department
  • 4.5 Removing an Authorized Individual from an Organization
• 5. Licensing Transactions
  • 5.1 Printing Documents
    • 5.1.1 Printing Licence / Condition Documents
    • 5.1.2 Printing Fisher or Organization Documents
    • 5.1.3 Printing Vessel Registration Documents
  • 5.2 Requests
    • 5.2.1 Submit Request - Comments and Upload Documents
    • 5.2.2 Request Detail - Comments, Upload Documents and Status
  • 5.3 Paying Fees
    • 5.3.1 Paying Fees by Credit Card
    • 5.3.2 Paying Fees via Interac Online
    • 5.3.3 Paying Fees via your Financial Institution
    • 5.3.4 Paying Renewal Fees by Cheque
  • 5.4 Applying a Credit
  • 5.5 Viewing your Payments
• 6. Changing Personal Information
  • 6.1 Modifying your Personal Profile
• 7. Client Support
  • 7.1 National Online Licensing System Assistance
• 8. Troubleshooting
  • 8.1 Accessing the System
  • 8.2 Opening Documents
  • 8.3 Printing Documents